Introducing melinda™

Smart chatbot solutions.

Introduction

Melinda is a smart Chatbot that can chat with your clients.

But also Melinda is a personal sales and account assistant which is always available for your customers to help them purchase and interact with your services.

Industries

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Retail

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Banking

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TelCo

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Utility

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Our Solutions

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Technology

melinda™ technology behind the scene

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Natural Language Processing

  • Uses modern NLP pipeline (CR, NER, POS, …)
  • Conditional random fields (CRFs) entity recognition
  • Semantic based entity disambiguation (‘Paris’ as Paris Hilton or Paris city)
  • Semantic Classifier, based on support vector machines (SVM)

Natural Language Understandind

  • Аdvanced Machine Learning (ML) algorithms
  • Semantic Classifier, based on support vector machines (SVM)
  • State Machine for co-reference resolution (CR)
  • Support for many languages (English and Bulgarian out of the box)
  • Support for 3rdparty text-to-speech and speech-to-text engines