INTRODUCTION
Melinda is a multipurpose sales and customer support Conversational AI, specially designed for financial institutions and retailers.
Empowered by AI and NLU, it operates as a virtual and sales assistant for automated proactive interaction with the customers in a natural way.
Melinda serves 24/7 providing instant interaction via various communication channels and social media platforms - web, in-app, Viber, Messenger, Skype.
WHY MELINDA
Exceptional AI customer experience and instant interaction
Virtual assistant
Melinda serves as a virtual assistant by carrying out different tasks, for instance, solve different user problems, find specific information, select a product or suggest complementary items or services. Melinda boosts sales and increases customer loyalty, adding value to your business.
Personal sales and account assistant
As a personal sales and account assistant, Melinda is always available for your customers to help them purchase and interact with your services. Melinda is always there to assist them while shopping, suggests other items and provides additional information if there are any queries about your services.
BENEFITS
Keep customers with up to date information
Improve customer experience and loyalty with AI interactions. Push messaging for constant customer engagement.
Reduce customer service cost
Reduce customer service costs by up to 30% by implementing conversational solutions like virtual agents and chatbots.
Respond immediately to clients
The chances of losing a customer are instantly reduced by replying through an automated chatbot.
Optimize the support process
Use the benefits of messaging over calling for customer support.
Boost sales
Use new revenue streams by offering featured products and services to potential customers.
FEATURES
Melinda can be designed as a chatbot platform for almost any industry and can perform a wide range of functions, the most popular use of the bot being as intelligent sales and customer service assistant.
Communications Framework
Allow Melinda to utilize as communication channels the most popular social media and communication platforms.
Bot Framework
Melinda Bot Framework provides just what you need to build and connect intelligent bots that interact naturally.
Integrations Framework
Melinda distinguishes two main types of integration: Application Integration and Semantic Data Integration.
INDUSTRIES
Financial Industry
Natural Language Understanding bot advisor designed to address your customer’s needs.
Learn moreTECHNOLOGY
Melinda technology behind the scene
Natural Language Processing
- Uses modern NLP pipeline (CR, NER, POS, …)
- Entity recognition using Conditional random fields (CRFs)
- Semantic based entity disambiguation (‘Paris’ could mean Paris Hilton or the city of Paris)
- Semantic Classifier, based on support vector machines (SVM)
Natural Language Understanding
- Аdvanced Machine Learning (ML) algorithms
- Semantic Classifier, based on support vector machines (SVM)
- State Machine for co-reference resolution (CR)
- Support for many languages (English and Bulgarian out of the box)
- Support for 3rd party text-to-speech and speech-to-text engines
Thank you
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