MELINDA FOR FINANCIAL INDUSTRY

Natural Language Understanding bot advisor designed to address your business and customers’ needs


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DESCRIPTION

Melinda is a virtual assistant specially designed for Financial Institutions.

The Melinda chatbot is empowered by artificial intelligence (AI), NLP/NLU and machine learning (ML) technologies, that mimic human conversations and provide automated proactive interaction with your customers in a natural way.

The AI-based chatbot can help your financial organization fill the communication gaps between your business and audience, set up additional communication channels, and actively offer products and services. Also, Melinda can provide financial advice, detect fraudulent actions and facilitate back-office optimization.

FUNCTIONALITIES

Predefined multi-language dictionaries

Speech-to-text and Text-to-speech

Easy to redirect to traditional support/external channels - live-chat or IVR

New templates and customer journeys are easily added

White labelling and custom branding

USE CASES

Melinda is designed to understand, learn and converse like a human and answer ad-hoc queries in real time for the financial industry specific situations.

Melinda for Banking and Payment Institutions

Melinda for Banking and Payment Institutions

  • Customer onboarding options
  • Active financial operations support (after identification) - customer, accounts and transactions related requests on information, balance check, funds transfers, cards blocking and fraud management, etc.
  • Informational customer support - Q&A, Branch and ATM network locations, tariff fees, etc.
  • Cross-sales, up-sales and new products applications - loans, accounts and savings
  • Utility payments initiation and schedule
  • Loyalty and rewards program information
  • Personal finance management and robo investment advisory
  • Automated customer feedback
  • Easy to redirect to traditional support through live-chat or IVR
  • Personalized marketing and campaign management
  • Book an appointment with a bank specialist
Melinda for Insurance Companies

Melinda for Insurance Companies

  • Customer onboarding options
  • Informational customer support - Q&A, offices and agent network locations, tariff fees, etc.
  • Personalized customer support (after identification) - list of used products, due premiums and payment schedule, earnings and savings with investment insurances
  • Get quotation - for much complex products like MTPL and TPL(Casco)
  • Cross-sales, up-sales and new products applications - fully digital underwriting especially for non-life products like travel assistance, road assistance home and health insurances
  • Claims management and payment assistance - convert to a fully digital processing without the need of human touch
  • Robo investment advisory for life and investment-based products
  • Loyalty and rewards program information
  • Automated customer feedback
  • Personalized marketing and campaign management
  • Book an appointment with an agent
Melinda for Pension Funds

Melinda for Pension Funds

  • Customer onboarding options - especially for the voluntary pension fund
  • Informational customer support - Q&A, offices and agent network locations, tariff fees, etc.
  • Personalized customer support (after identification) - list of used products, personal fund account requests, payments schedule, earnings and savings
  • Application on fund changes inc. changing of a membership and transferring of the accumulated amount
  • Robo investment advisory
  • Automated customer feedback
  • Personalized marketing and campaign management
  • Book an appointment with an agent
Melinda for Leasing Companies

Melinda for Leasing Companies

  • Customer onboarding options
  • Active financial operations support (after identification) - customer, accounts and transactions related requests on information, balance check
  • Informational customer support - type of leasing products, Q&A, Branch network locations, tariff fees, etc.
  • Cross-sales, up-sales and new products applications
  • Car servicing and road assistance
  • Loyalty and rewards program information
  • Automated customer feedback
  • Personalized marketing and campaign management
  • Book an appointment with a leasing specialist

HOW IT WORKS

HOW IT WORKS

Why Melinda for Financial Institutions

  • Improve customer experience with AI interactions
  • Add new communication channels - viber, skype, facebook messenger, etc.
  • Build digital loyalty
  • Another fast and easy to use sales channel for sales increase
  • Fall back to Call Center when needed for best user experience
Melinda for Banking and Payment Institutions
Melinda for Banking and Payment Institutions

Expected results

  • 1 out of 3 customers use the chatbot
  • Average response time up to 3 minutes
  • Up to 90% less costs for human intervention
  • 60% decrease in churn rate
  • Decreased time for purchase by 50%

Thank you

GET STARTED

Let’s make this work

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