Conversational AI specially designed to grow your business and improve your customer’s experience

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Melinda is a multipurpose sales and customer support Conversational AI, specially designed for financial institutions and retailers.

Empowered by AI and NLU, it operates as a virtual and sales assistant for automated proactive interaction with the customers in a natural way.

Melinda serves 24/7 providing instant interaction via various communication channels and social media platforms - web, in-app, Viber, Messenger, Skype.


Exceptional AI customer experience and instant interaction

Virtual assistant

Melinda serves as a virtual assistant by carrying out different tasks, for instance, solve different user problems, find specific information, select a product or suggest complementary items or services. Melinda boosts sales and increases customer loyalty, adding value to your business.

Personal sales and account assistant

As a personal sales and account assistant, Melinda is always available for your customers to help them purchase and interact with your services. Melinda is always there to assist them while shopping, suggests other items and provides additional information if there are any queries about your services.


Keep customers with up to date information

Improve customer experience and loyalty with AI interactions. Push messaging for constant customer engagement.

Reduce customer service cost

Reduce customer service costs by up to 30% by implementing conversational solutions like virtual agents and chatbots.

Respond immediately to clients

The chances of losing a customer are instantly reduced by replying through an automated chatbot.

Optimize the support process

Use the benefits of messaging over calling for customer support.

Boost sales

Use new revenue streams by offering featured products and services to potential customers.


Melinda can be designed as a chatbot platform for almost any industry and can perform a wide range of functions, the most popular use of the bot being as intelligent sales and customer service assistant.

Virtual assistant

Communications Framework

Allow Melinda to utilize as communication channels the most popular social media and communication platforms.

Virtual assistant

Bot Framework

Melinda Bot Framework provides just what you need to build and connect intelligent bots that interact naturally.

Virtual assistant

Integrations Framework

Melinda distinguishes two main types of integration: Application Integration and Semantic Data Integration.


Financial Industry

Natural Language Understanding bot advisor designed to address your customer’s needs.

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Retail Industry

Boost sales with immediate customer interaction

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Melinda technology behind the scene


Natural Language Processing

  • Uses modern NLP pipeline (CR, NER, POS, …)
  • Entity recognition using Conditional random fields (CRFs)
  • Semantic based entity disambiguation (‘Paris’ could mean Paris Hilton or the city of Paris)
  • Semantic Classifier, based on support vector machines (SVM)

Natural Language Understanding

  • Аdvanced Machine Learning (ML) algorithms
  • Semantic Classifier, based on support vector machines (SVM)
  • State Machine for co-reference resolution (CR)
  • Support for many languages (English and Bulgarian out of the box)
  • Support for 3rd party text-to-speech and speech-to-text engines

Thank you


Let’s make this work

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